Covid-19 (Corona Virus) Update
Last update: 26th March 2020
We want to reassure you The British Hamper Company continues to provide the service you require during this difficult time and is open for online ordering for UK and international delivery.
We are closely monitoring UK government guidance on Covid-19 and are in close contact with our delivery partners and food suppliers to continue ensuring we are providing a safe and timely service to our customers.
Our priority is to continue providing a safe working environment for our staff along with safe and timely delivery of our hampers to our wonderful customers. Further information on our response to Covid-19 can be found below and we will provide updates whenever the situation changes.
We wish you and your loved ones well during this unsettling time.
Ensuring safe delivery
Our couriers will not require a signature on a hand held device, instead they will be taking the name of the person accepting the hamper. Where possible the courier will leave the parcel on the door step before knocking and stepping away to leave a safe distance between your recipient and themselves. This ensures your hamper still gets delivered safely to the right recipient.
If your recipient is unable to come to the door the courier will leave a calling card with instructions on how to rearrange delivery. If you are able to provide a mobile phone number for your recipient they will be able to rearrange delivery on their smartphone.
To aid prompt delivery please provide a mobile telephone number for your recipient whenever possible.
As a guide you can view the current anticipated earliest delivery date available for each destination under each hamper.
The courier network is extremely busy but is continuing to provide a very good timely service. We will extend delivery lead times for the UK, which you will see from the ‘earliest delivery date’ on each hamper, if the situation changes.
We only use the very best international couriers for overseas delivery and generally international delivery timescales and service levels remain unaffected. For some international destinations, where pockets of ‘lock-downs’ are more severe there may be a slight delay until the couriers can attempt delivery.
Our experienced international delivery customer service team are actively monitoring all international shipments.
Current delivery delays:
Slight delivery delays may be experienced in pockets of Spain and northern Italy, however the delivery service to other regions and countries remains good.
Our customer service team are here to help should you have any queries or concerns.
We are currently experiencing very high call volumes and in order for us to provide you with brilliant service we would love it if you could leave a voicemail if the team are busy with other customers and we’ll get back to you promptly.
Our customer service team are here to help between 9am – 5pm Monday to Friday.
For any enquiry received up to 5pm we aim to get back to you the same day.
Please see below the best options for getting in touch;
Phone: +44 (0) 1522 581 581