You will find a range of frequently asked questions on this page and if you would like any further information please do not hesitate to contact us.
We are still open and are taking orders for UK and international delivery. Our customer support team are available to speak with you on the phone, over live chat and via email so please do not hesitate to get in touch if you have any queries.
You can read our full statement regarding our response to COVID-19 on our blog by clicking here.
Our couriers will not require a signature on a hand held device, instead they will be taking the name of the person accepting the hamper. Where possible the courier will leave the parcel on the door step before knocking and stepping away to leave a safe distance between your recipient and themselves. This ensures your hamper still gets delivered safely to the right recipient.
If your recipient is unable to come to the door the courier will leave a calling card with instructions on how to rearrange delivery. If you are able to provide a mobile phone number for your recipient they will be able to rearrange delivery on their smartphone.
To aid prompt delivery please provide a mobile telephone number for your recipient whenever possible.
The courier network is extremely busy but is continuing to provide a timely service. We will extend delivery lead times for the UK, which you will see from the ‘earliest delivery date' on each hamper, if the situation changes.
Your hamper will be dispatched on a 24 hour express service and we will do our utmost to deliver on the date you have requested, however if you're purchasing for a special occasion where possible we recommend selecting a delivery date prior to the date of the occasion in case of any delivery delays caused by localised COVID-19.
We only use the very best international couriers for overseas delivery and generally international delivery timescales and service levels remain unaffected. For some international destinations, where pockets of ‘lock-downs' are more severe there may be a slight delay until the couriers can attempt delivery.
We will do our utmost to deliver on or just before your requested delivery date. If you're purchasing for a special occasion where possible we recommend selecting a delivery date prior to the date of the occasion in case of any delivery delays caused by localised COVID-19.
Our experienced international delivery customer service team are actively monitoring all international shipments and are available to help should you have any queries.
Once you have placed your order you will receive an order confirmation email from us which will show you which hamper you have bought, the delivery address details you have requested, the 'delivered by' date and your gift card message. Our packing team will carefully prepare your hamper and gift card and will then arrange dispatch. Once your hamper has been picked up by our courier you will receive an email from our courier providing you with tracking details. Please remember to check your SPAM or junk email folder in case our email ends up there.
You can specify a 'delivered by' date on the delivery address page in checkout. The date selector will be displayed at the bottom of your delivery address after you've entered your postcode/zip code.
If the date selector box isn't displayed you may need to update your browser, or update your IOS if ordering on Iphone/IPad. Alternatively please give us a call on +44 01522 581 581 and we'll gladly assist with your order.
You can add as many gifts as you
like to one order. If you are looking at sending more than 15 gifts we
recommend you get in touch with us so that we can set you up on our easy to
use bulk order system to speed up the ordering process.
We would love to help you select a
hamper. Our expert customer service team are ready to help on +44 (0)1522 581
581 or via email firstname.lastname@example.org
Yes you can pay using PayPal in our
Yes we accept Amex as well as Visa,
Mastercard and PayPal
You will receive an email from our
courier which will provide you with tracking details once your hamper has
We include courier delivery to your
destination of choice in all of our hampers. To view the cost of a gift
including delivery simply select your delivery country choice in the drop
down box next to the hamper.
You can select a 'delivered by' date in checkout once you have entered your recipients delivery address details. We will then schedule dispatch to so that your hamper is delivered on or just before your chosen 'delivered by' date.
The date selector will be displayed at the bottom of your delivery address after you've entered your postcode/zip code.If the date selector box isn't displayed you may need to update your browser, or update your IOS if ordering on Iphone/IPad. Alternatively please give us a call on +44 01522 581 581 and we'll gladly assist with your order.
If the courier attempts delivery
and nobody is at home to receive the parcel the courier will leave a calling
card at the recipients address and you will also receive an email from DHL On
Demand confirming they were unable to deliver. You can rearrange delivery
easily by using the DHL On Demand email sent to you. The recipient can also
rearrange delivery by following the simple instructions provided on the
calling card. Please view our Delivery Explained page for more information or
contact our friendly customer service team who will be delighted to help.
Yes absolutely, all our gifts are
delivered with a lovely gift card which will contain your printed
personalised message. You can provide us with your gift message in checkout
when you are entering your recipients delivery address details.
Yes absolutely, we specialise in
providing an international gift delivery service. To view all of our delivery
destinations please click the following link:
If there are any fees or taxes we
are pleased to pay these so your recipient doesn't have to. Depending on the
value of the gift and the destination there may be customs fees and taxes
payable when the gift is imported, however these will be charged to us and
your recipient will not be responsible for making payment.