Worldwide Delivery to over 50+ Countries Prices include courier delivery No surprise costs later! Average rating of 4.9 on REVIEWS UK Award winning British food from independent British suppliers

FAQs

You will find a range of frequently asked questions on this page and if you would like any further information please do not hesitate to contact us.

Ordering

How do I place an order?

It is quick and easy to place an order online via our secure online checkout, alternatively please call our friendly customer service team on +44 (0)1522 581 581, who will be happy to take your order over the phone. If you are looking to place a corporate order we have bulk ordering options available, please email us on corporate@britishhamper.com or call +44 (0)1522 581 581.
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What happens after I place my order?

Once you have placed your order you will receive an order confirmation email from us which will show you which hamper you have bought, the delivery address details you have requested, the 'delivered by' date and your gift card message. Our packing team will carefully prepare your hamper and gift card and will then arrange dispatch. Once your hamper has been picked up by our courier you will receive an email from our courier providing you with tracking details. Please remember to check your SPAM or junk email folder in case our email ends up there. 

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When will I received notification my hamper has been dispatched?

Once your hamper has been picked up you will receive an email from our courier confirming the dispatch and providing you with a link to track your hamper. Please check your Spam or Junk email folder in case the tracking email has landed there.

Can I order multiple hampers on one order?

You can add as many gifts as you like to one order. If you are looking at sending more than 15 gifts we recommend you get in touch with us so that we can set you up on our easy to use bulk order system to speed up the ordering process. 

Can you create custom hampers?

As we pick and pack all of our hampers we are often able to amend the hamper contents or packaging. Please get in touch with us via email sales@britishhamper.com or phone +44 (0)1522 581 581 so that we can discuss further.

Can you help me choose a hamper?

We would love to help you select a hamper. Our expert customer service team are ready to help on +44 (0)1522 581 581 or via email sales@britishhamper.com

I am trying to order a hamper but I have forgotten my password, how do I amend this?

Please click the 'forgotten password?' link in the checkout. If you have saved a password previously you will receive an email with a link to reset the password. If you do not receive the email please check your junk and spam folder. Please note all passwords are encrypted and our customer service team are unable to make changes to your password.

Payment

Can I pay by PayPal?

Yes you can pay using PayPal in our online checkout.

Do you accept American Express?

Yes we accept Amex as well as Visa, Mastercard and PayPal

Delivery

How do I track my order?

You will receive an email from our courier which will provide you with tracking details once your hamper has been dispatched.

 

Do you deliver to America?

We are pleased to offer fast tracked delivery to USA. To view all our delicious hamper available to the States please view our USA page here https://www.britishhamper.com/country/united-states/

How much do you charge for delivery?

We include courier delivery to your destination of choice in all of our hampers. To view the cost of a gift including delivery simply select your delivery country choice in the drop down box next to the hamper.

Are you able to specify a delivery date?

You can select a 'delivered by' date in checkout once you have entered your recipients delivery address details. We will then schedule dispatch to so that your hamper is delivered on or just before your chosen 'delivered by' date. 

If my recipient is not home what happens next?

If the courier attempts delivery and nobody is at home to receive the parcel the courier will leave a calling card at the recipients address and you will also receive an email from DHL On Demand confirming they were unable to deliver. You can rearrange delivery easily by using the DHL On Demand email sent to you. The recipient can also rearrange delivery by following the simple instructions provided on the calling card. Please view our Delivery Explained page for more information or contact our friendly customer service team who will be delighted to help. 

Gift Orders

Can I provide a gift message?

Yes absolutely, all our gifts are delivered with a lovely gift card which will contain your printed personalised message. You can provide us with your gift message in checkout when you are entering your recipients delivery address details.

 

Can I send a gift abroad?

Yes absolutely, we specialise in providing an international gift delivery service. To view all of our delivery destinations please click the following link: https://www.britishhamper.com/country/

I want to send a gift abroad, will there be customs fees and taxes to pay?

If there are any fees or taxes we are pleased to pay these so your recipient doesn't have to. Depending on the value of the gift and the destination there may be customs fees and taxes payable when the gift is imported, however these will be charged to us and your recipient will not be responsible for making payment. 

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