Luxury British gifts, delivered worldwide
FAQs
You will find a range of frequently asked questions on this page and if you would like any further information please do not hesitate to contact us.
Ordering
How do I place an order?
What happens after I place my order?
Once you have placed your order you will receive an order confirmation email from us which will show you which hamper you have bought, the delivery address details you have requested, the 'delivered by' date and your gift card message. Our packing team will carefully prepare your hamper and gift card and will then arrange dispatch. Once your hamper has been picked up by our courier you will receive an email from our courier providing you with tracking details. Please remember to check your SPAM or junk email folder in case our email ends up there.
When will I receive notification my hamper has been dispatched?
Can I order multiple hampers on one order?
You can add as many gifts as you
like to one order. If you are looking at sending more than 15 gifts we
recommend you get in touch with us so that we can set you up on our easy to
use bulk order system to speed up the ordering process.
Can you create custom hampers?
As we pick and pack all of our
hampers we are often able to amend the hamper contents or packaging. Please
get in touch with us via email sales@britishhamper.com or phone +44 (0)1522
581 581 so that we can discuss further.
Can you help me choose a hamper?
We would love to help you select a
hamper. Our expert customer service team are ready to help on +44 (0)1522 581
581 or via email sales@britishhamper.com
I am trying to order a hamper but I have forgotten my password, how do I amend this?
Payment
Can I pay by PayPal?
Yes you can pay using PayPal in our
online checkout.
Do you accept American Express?
Yes we accept Amex as well as Visa,
Mastercard and PayPal
Delivery
How do I track my order?
You will receive an email from our
courier which will provide you with tracking details once your hamper has
been dispatched.
Do you deliver to America?
How much do you charge for delivery?
We include courier delivery to your
destination of choice in all of our hampers. To view the cost of a gift
including delivery simply select your delivery country choice in the drop
down box next to the hamper.
Are you able to specify a delivery date?
You can select a 'delivered by'
date in checkout once you have entered your recipients delivery address
details. We will then schedule dispatch to so that your hamper is delivered
on or just before your chosen 'delivered by' date.
If my recipient is not home what happens next?
If the courier attempts delivery
and nobody is at home to receive the parcel the courier will leave a calling
card at the recipients address and you will also receive an email from DHL On
Demand confirming they were unable to deliver. You can rearrange delivery
easily by using the DHL On Demand email sent to you. The recipient can also
rearrange delivery by following the simple instructions provided on the
calling card. Please view our Delivery Explained page for more information or
contact our friendly customer service team who will be delighted to help.
Gift Orders
Can I provide a gift message?
Yes absolutely, all our gifts are
delivered with a lovely gift card which will contain your printed
personalised message. You can provide us with your gift message in checkout
when you are entering your recipients delivery address details.
Can I send a gift abroad?
Yes absolutely, we specialise in
providing an international gift delivery service. To view all of our delivery
destinations please click the following link:
https://www.britishhamper.com/country/
I want to send a gift abroad, will there be customs fees and taxes to pay?
If there are any fees or taxes we
are pleased to pay these so your recipient doesn't have to. Depending on the
value of the gift and the destination there may be customs fees and taxes
payable when the gift is imported, however these will be charged to us and
your recipient will not be responsible for making payment.