Delivery Explained

The British Hamper Company is pleased to provide an international delivery service for our luxury food gift baskets allowing you to treat both your Canadian based and overseas family, friends and colleagues (or yourself!) to a British gift basket full of the finest food and drink from British Artisan producers.  

Delivered Price

The gift basket prices advertised all include packaging and carriage to your chosen destination.

As default, the prices advertised include delivery to a Canadian mainland (non remote area) address, however if your gift basket is to be delivered to another country/region simply select the delivery destination from the drop down box below the gift basket price and select the desired country; the price displayed will then be updated to show the delivered price for your delivery location.

Couriers

We only use couriers who provide the highest level of service such as DHL. All of our Canadian and international delivery services provide track and trace for your peace of mind.

Specific delivery date in mind?

No matter where in the world you are sending your gift basket you can select your preferred delivery date when entering your delivery address details in checkout and we will endeavour to deliver your gift basket on or just prior to the date you have selected. However please note this is a guideline only and cannot be guaranteed as very occasionally factors beyond our control can sometime cause delay.

When you have selected the gift basket you are interested in the earliest delivery date available for your country of choice will be displayed when you select the delivery country under the gift basket image.

In checkout when submitting delivery address details you can choose to select this date or a future date for the intended occasion.   

If you find the date selector box isn't displayed on your device you may need to update your browser, or update your IOS if ordering on Iphone/IPad. Alternatively please use a different device or give us a call on +44 01522 581 581 and we'll gladly assist with your order.  

Delivery timescales

If you order between Monday - 1pm GMT, Friday we will despatch your gift basket within 24 hours. Orders received after 1pm on Friday to Sunday will be despatched the following Monday (excluding UK public holidays). The table below summarises our international gift delivery time scales;

Tracked Courier Delivery Service

Once your gift basket has been despatched from British Hamper HQ in Lincolnshire you will receive an email from our courier DHL which will contain tracking details. Please check your email Spam folder in case the DHL email lands there.

With the DHL On Demand Delivery service, you will receive an email that confirms despatch of your shipment, including its scheduled delivery date. The email also contains a link to the DHL website which allows you to track the transit progress or make any changes to the delivery if required.

Should you need to make a change to your gift basket delivery there are up to six alternate delivery options available on the DHL Manage Your Delivery website including, changing the delivery date, leaving with a neighbour or even requesting it be put on hold during a vacation. This excellent service tool is easy to use and the site can be accessed from any smartphone, tablet or PC by clicking the link in the DHL On Demand email you will receive when your gift basket is despatched.

What happens if my recipient is not at home when delivery is attempted?

If the courier attempts delivery and nobody is at home to receive the parcel the courier will leave a calling card at the recipients address and you will also receive an email from DHL On Demand confirming they were unable to deliver.

You can rearrange delivery easily by using the DHL On Demand email sent to you. The recipient can also rearrange delivery by following the simple instructions provided on the calling card.

Please note if the gift basket is a surprise gift your recipient may not act on the DHL calling card so we recommend you track the gift basket progress and arrange redelivery for a more convenient date using the DHL On Demand website.

We are here to help should you require any further help making your delivery arrangements.

Recipient Contact Details

When providing the delivery address details in checkout, please provide a contact phone number for the recipient. If you provide a mobile number, our courier will send a text message to your recipient's smartphone with delivery updates including when delivery will be made so that they can ensure they are home to receive the delivery.

The courier will also use this number if there are issues with the delivery, such as if they have difficulty finding the address; arranging access to gated premises or to make arrangements for redelivery.

If you provide a local mobile phone number your recipient will also be able to make a change to their hamper delivery by using the DHL On Demand Delivery service tool including arranging delivery on a more convenient date or arranging delivery to their local service point for collection.

Please note, that for all deliveries abroad a Canadian mobile number will not be sufficient, and it must be a local mobile or landline telephone number. The phone number will only be used for delivery purposes.

Can't find your country?

To view a list of gift baskets that can be sent to your desired country please click here for a full list of available delivery destinations.

If your country isn't on the list please contact us and we'd be happy to provide an international parcel delivery price for your country.

Remote Area Delivery

Delivery to remote areas takes slightly longer than the 'Earliest Delivery Date' displayed below each gift basket, however once you have entered your delivery address details in checkout an updated 'Earliest Delivery Date' will be displayed on the following 'Delivery Dates' checkout page.

Please note there may be an additional remote area surcharge if your delivery destination is in a remote area within your selected country (for example UK Highlands and Islands, Australian Outback, the Alps). The remote area surcharge is an additional fee charged by our couriers and in order to keep delivered prices competitive for all customers unfortunately we have to charge up to £10 for delivery to these areas. If a remote area surcharge is required it will be displayed on the 'Delivery Dates' checkout page before you have checked out.

International delivery restrictions

Due to customs and excise restrictions we are unable to send our luxury gift baskets containing alcohol or meat to countries outside the EU. However your lucky gift recipients outside of the EU wouldn't be missing out as we have a fantastic range of luxury food baskets full of artisan British produce that we can deliver worldwide.

* The time scales provided are a useful guide however please also refer to our Terms and Conditions for full details.

For guaranteed delivery please ensure you provide a correct delivery address and recipient telephone number.  Unfortunately we are unable to deliver to PO Box Addresses. Please refer to our Terms and Conditions for full delivery information requirements.