FAQs
Worldwide Delivery to over 50+ Countries Prices include courier delivery No surprise costs later! Average rating of 4.9 on REVIEWS UK Award winning British food from independent British suppliers

FAQs

You will find a range of frequently asked questions on this page and if you would like any further information please do not hesitate to contact us.

Ordering for Christmas

I've ordered a hamper and selected a delivery date in checkout prior to Christmas, what happens now?

You can order now and select a December 'delivered by' date when you add in your delivery address details in checkout. 

 

Once you have placed your order you will receive an order confirmation email. Please check your SPAM folder and add British Hamper to your 'safe sender list' if you haven't received this shortly after ordering.

 

It is worthwhile double checking the details on the order email to ensure your delivery address, gift card message and delivery date are correct. Our friendly customer experience team are on hand to help make amendments to your order if required. 

 

We will arrange dispatch of your hamper so that it arrives on or just before your requested 'delivered by' date. 

 

When we dispatch your hamper you will receive an email from our courier DHL Express which will include tracking details so you can monitor the progress of the hamper.

 

Should you have any queries regarding delivery our friendly customer experience team are on hand to help between 9am - 5pm (GMT) Monday to Friday (excluding public holidays).

If I order now will the contents have a suitable best before date for Christmas?

For ambient hampers that don't contain chilled produce the best before date will be shown at the bottom of the hamper description as shown in the example below. The vast majority of our ambient hampers will have best before dates suitable for the festive period and can be ordered for delivery now or by a date of your choice.

 


For cheese hampers we recommend selecting a delivery date from Tues 14th December to ensure the cheese remains fresh for enjoying over Christmas.

EU Ordering & Delivery

Are you delivering to the EU?

From November 2021 we're delighted to confirm we have resumed delivery to all EU countries! 

 

Browse hampers suitable for EU delivery via the 'Delivery country' menu


I want to send a gift to Germany, will it get stuck in customs?

As our hampers for EU delivery have already cleared customs your hamper will not experience delays through customs if you're sending to Germany or anywhere else in the EU.

I want to send to an EU country, will my recipient have to pay customs fees and taxes?

Your recipient will not be charged customs fees or taxes if you are sending a hamper to a country within the European Union.

 

We will incur all necessary local sales taxes and delivery costs so there will be no additional charges for your recipient to pay.

Covid-19

Are you accepting orders during the COVID-19 pandemic?

We are still open and are taking orders for UK and international delivery. Our customer support team are available to speak with you on the phone, over live chat and via email so please do not hesitate to get in touch if you have any queries. 

 

You can read our full statement regarding our response to COVID-19 on our blog by clicking here.

Do you require a signature on delivery during the pandemic?

Our couriers will not require a signature on a hand held device, instead they will be taking the name of the person accepting the hamper. Where possible the courier will leave the parcel on the door step before knocking and stepping away to leave a safe distance between your recipient and themselves. This ensures your hamper still gets delivered safely to the right recipient.

 

If your recipient is unable to come to the door the courier will leave a calling card with instructions on how to rearrange delivery. If you are able to provide a mobile phone number for your recipient they will be able to rearrange delivery on their smartphone.

 

To aid prompt delivery please provide a mobile telephone number for your recipient whenever possible.

 

Have UK delivery timescales been affected by COVID-19?

The courier network is extremely busy but is continuing to provide a timely service. We will extend delivery lead times for the UK, which you will see from the ‘earliest delivery date' on each hamper, if the situation changes.

 

Your hamper will be dispatched on a 24 hour express service and we will do our utmost to deliver on the date you have requested, however if you're purchasing for a special occasion where possible we recommend selecting a delivery date prior to the date of the occasion in case of any delivery delays caused by localised COVID-19.

Have international delivery timescales been affected by COVID-19?

We only use the very best international couriers for overseas delivery and generally international delivery timescales and service levels remain unaffected. For some international destinations, where pockets of ‘lock-downs' are more severe there may be a slight delay until the couriers can attempt delivery.

 

We will do our utmost to deliver on or just before your requested delivery date. If you're purchasing for a special occasion where possible we recommend selecting a delivery date prior to the date of the occasion in case of any delivery delays caused by localised COVID-19.

 

Our experienced international delivery customer service team are actively monitoring all international shipments and are available to help should you have any queries. 

Ordering

Where can I specify a 'delivered by' date?

You can specify a 'delivered by' date on the delivery address page in checkout. The date selector will be displayed at the bottom of your delivery address after you've entered your postcode/zip code.

If the date selector box isn't displayed you may need to update your browser, or update your IOS if ordering on Iphone/IPad. Alternatively please give us a call on +44 01522 581 581 and we'll gladly assist with your order.

Can I provide a gift message?

Yes absolutely, all our gifts are delivered with a lovely gift card which will contain your printed personalised message.

 

You can provide us with your gift message in checkout when you are entering your recipients delivery address details.

How do I place an order?

It is quick and easy to place an order online via our secure online checkout, alternatively please call our friendly customer service team on +44 (0)1522 581 581, who will be happy to take your order over the phone. If you are looking to place a corporate order we have bulk ordering options available, please email us on corporate@britishhamper.com or call +44 (0)1522 581 581.
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What happens after I place my order?

Once you have placed your order you will receive an order confirmation email from us which will show you which hamper you have bought, the delivery address details you have requested, the 'delivered by' date and your gift card message. Our packing team will carefully prepare your hamper and gift card and will then arrange dispatch. Once your hamper has been picked up by our courier you will receive an email from our courier providing you with tracking details. Please remember to check your SPAM or junk email folder in case our email ends up there. 

B3

 

When will I receive notification my hamper has been dispatched?

Once your hamper has been picked up you will receive an email from our courier confirming the dispatch and providing you with a link to track your hamper. Please check your Spam or Junk email folder in case the tracking email has landed there.

Can I order multiple hampers on one order?

You can add as many gifts as you like to one order. If you are looking at sending more than 15 gifts we recommend you get in touch with us so that we can set you up on our easy to use bulk order system to speed up the ordering process. 

Can you help me choose a hamper?

We would love to help you select a hamper. Our expert customer service team are ready to help on +44 (0)1522 581 581 or via email sales@britishhamper.com

I am trying to order a hamper but I have forgotten my password, how do I amend this?

Please click the 'forgotten password?' link in the checkout. If you have saved a password previously you will receive an email with a link to reset the password. If you do not receive the email please check your junk and spam folder. Please note all passwords are encrypted and our customer service team are unable to make changes to your password.

Payment

Can I pay by PayPal?

Yes you can pay using PayPal in our online checkout.

Do you accept American Express?

Yes we accept Amex as well as Visa, Mastercard and PayPal

Delivery

How do I track my order?

You will receive an email from our courier which will provide you with tracking details once your hamper has been dispatched.

 

Do you deliver to America?

We are pleased to offer fast tracked delivery to USA. To view all our delicious hamper available to the States please view our USA page here https://www.britishhamper.com/country/united-states/

How much do you charge for delivery?

We include courier delivery to your destination of choice in all of our hampers. To view the cost of a gift including delivery simply select your delivery country choice in the drop down box next to the hamper.

Are you able to specify a delivery date?

You can select a 'delivered by' date in checkout once you have entered your recipients delivery address details. We will then schedule dispatch to so that your hamper is delivered on or just before your chosen 'delivered by' date. 

The date selector will be displayed at the bottom of your delivery address after you've entered your postcode/zip code.

If the date selector box isn't displayed you may need to update your browser, or update your IOS if ordering on Iphone/IPad. Alternatively please give us a call on +44 01522 581 581 and we'll gladly assist with your order.

If my recipient is not home what happens next?

If the courier attempts delivery and nobody is at home to receive the parcel the courier will leave a calling card at the recipients address and you will also receive an email from DHL On Demand confirming they were unable to deliver. You can rearrange delivery easily by using the DHL On Demand email sent to you. The recipient can also rearrange delivery by following the simple instructions provided on the calling card. Please view our Delivery Explained page for more information or contact our friendly customer service team who will be delighted to help. 

Gift Orders

Can I provide a gift message?

Yes absolutely, all our gifts are delivered with a lovely gift card which will contain your printed personalised message. You can provide us with your gift message in checkout when you are entering your recipients delivery address details.

 

Can I send a gift abroad?

Yes absolutely, we specialise in providing an international gift delivery service. To view all of our delivery destinations please click the following link: https://www.britishhamper.com/country/

I want to send a gift abroad, will there be customs fees and taxes to pay?

If there are any fees or taxes we are pleased to pay these so your recipient doesn't have to. Depending on the value of the gift and the destination there may be customs fees and taxes payable when the gift is imported, however these will be charged to us and your recipient will not be responsible for making payment. 

Accepted payment methods Visa Mastercard American express Paypal Apple Pay Google Pay

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